i-Retail.com

1. About I-Bonus platform

1.1. What is i-Bonus?
It is a marketing platform for attracting and developing customers.
Let's start with positioning.
i-Bonus is not a classic loyalty system, it is a platform that is built on top of a loyalty system.

i-Bonus is an innovative marketing platform and a new generation loyalty system, which automatically solves the following objectives for the business:

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  • Creates a digital portrait of a customer


  • Brings new customers via internet


  • Builds relationships with current customers


  • Monitors quality of customer service by staff via instant feedback


  • The system automatically builds advertising campaigns based on data about a customer, there is no need for a marketing or programming specialist.



    For system to work, customers are not required to download a mobile app or register.
    The system works even with customers with older phones as it identifies customers by their phone number.

    The system can integrate with merchant’s existing loyalty system.
    1.2. System operation

    2. Capabilities of i-Bonus platform

    2.1.Digitisation +
    2.2. Loyalty system +
    2.3. Targeted advertisement +
    2.4. Targeted advertisement based on geolocation +
    2.5. Generation of customers through customer portrait +
    2.6. Referral scheme (for customer’s friends) +
    2.7. Customer’s lifecycle management +

    3. Working with platform for merchant’s administrators

    3.1. Tariffs and payments +
    3.2. Account balance +
    3.3. System set up +
    3.4. Loyalty system triggers +
    3.5. Preview of created settings +

    4. Work with platform for cashiers.

    4.1. Initial system set up for a sales outlet +
    4.2. Work interface for cashier at checkout +
    4.3. Earning mechanism +
    4.4. Spending mechanism +

    5. Working with platform. Integration.

    5.1. Integration with merchant’s ecosystem +
    5.2. Integration with a widget +
    5.3. Migration of merchant from other loyalty system +
    5.4. Accounting for stock discounts within merchant’s POS software +

    6. Analogy

    6.1. Analogy to simplify understanding +

    FAQ

    What type of business is your system suitable for? +
    How are loyalty points added and written off at the cash register? +
    Where can a customer see their loyalty points and coupons?
    Is this some sort of an application?
    +
    Can personal area address be assigned to own domain? +
    What is Wallet? +
    Can point earned at our shop
    be spent in a different store?
    +
    Do I need integration with a POS software? +
    Can different loyalty systems be combined? +
    How does your loyalty system differ from others? +
    How to log a discount within cash register and accounting system? +
    How do you attract new customers and what do I need for this? +
    What is the cost of attracting new customers? +
    Is there a need to obtain permission from a customer for circulating and processing data? +
    In which countries does the system operate? +
    What gift or percentage of cashback is best to be offered to customers? +
    Can an existing loyalty system
    of a shop be integrated with your platform?
    +
    Do you have a partner programme? +
    What is the cost of the system +
    Data security +
    How is permission for processing of personal data obtained? +
    I work without tax receipts, can I still use your system? +

    Objections

    Work with objections.
    VERY EXPENSIVE!
  • And what is the cost of advertising your business? What is the price of a billboard, cost of advertisement, cost of a promoter?
  • Cost of a billboard (1 unit for a month):

    1. - Size 1.8m x 1.2m from 400£ a month.
      - Size 2.7m x 3.7m from 1000£ a month.
  • Bus from 1 sq.m : 100£, entire bus from 500£.
  • Placing ads in public transport:
    1. - Size 1.8m x 1.2m from 500£ a month.
  • Radio Ads:
    1. - Average cost of a single 30 second ad from 100£.
  • Promoter sharing flyers – 10£/hour + printing costs.
  • Cost of a manager, which looks after marketing is minimum 500£.

  • And with us you receive full automation with numbers down to a penny.
    Cost of a negative feedback +
    I work with competitors (ups game etc) +
    It is easier for us to issue plastic card rather than struggle with such a system +
    It is easier for us to engage a student to create customer records rather than paying for digitising of database +
    What if you will go out of business tomorrow? +
    We notify customers via sms, why do we need to spend money on your system +
    There are plenty of loyalty systems in the market, which are cheaper that yours +
    We do not want for a cashier to use two applications +
    We have long queues and work with inputting customer data will delay the service +
    We have our own loyalty system, we spent a lot of effort on setting it up and are not ready to change it +
    Is there any benefit to use Wi-Fi radar for the facility? +